FAQs

Shipping

ProcessingĀ Time

 

Items will be shipped within a week and a half of receiving payment in full.

 

 

Address Change

 

If the package has shipped you will be responsible for the change fee. Usually around $9-$12. Please note that it will likely be delayed.

 

 

Hawaii and Alaska

 

The shipping price for famesĀ is for the continental US only. Since it is classified as an oversized box, Alaska and Hawaii can be quite expensive. For pricing requests, please contact us with your zip code.

 

 

International

 

We generally do not ship framed maps internationally, but on occasion we will make an exception. Please be aware that we declare the weight and wholesale value for every product shipped internationally. Customers are expected to pay any relevant customs tax upon receipt.

Refunds and Exchanges

If you are not 100% satisfied with your purchase, please contact us within 5 days of receiving your order.

 

Refunds are honored if:
-item is returned in original packaging
-item is returned in new/perfect condition
-item return is initiated within 5 days of delivery
*Please note, shipping is not refunded.

Sales Tax

Sales Tax will be collected on all California Orders.

FAQs

Custom and Personalized Orders

 

We don’t currently offer personalizations, but there’s another Etsy merchant that makes beautiful brass name plates. I recommend getting the adhesive option and placing it directly on the frame. Here’s a link to her page: https://www.etsy.com/listing/159410276/engraved-solid-brass-plate-picture-frame

You could also buy a label holder and write or print text on a nice piece of card stock. Just google “label holder” for options.

 

 

Gift Wrap

 

Our maps come wrapped in modest brown paper – with a nice note attached. Although it’s not gift wrap, we think it looks nice! No receipt is included.

We can also add a special message to the card. Please just message us with details!

 

 

DIY Mounting

 

Honestly – it’s not easy to mount your own map on cork or foam board. We do it for a reason! Took us awhile to perfect it … but if that’s your preference, we recommend getting adhesive 3/16″ foam board from your local art store. There are also some frame shops that take care of it for you. Lastly, you could also use a spray adhesive.